The coronavirus pandemic brought the curtain down on entertainment across the nation as sports, concerts and other live events were postponed or canceled entirely. Fans left holding tickets may be unsure of the status of their upcoming plans and what to do next; however, there are options available for refunds or other alternatives.
Some ticket issuers and venues are optimistic that people will be able to join together for live events again soon and are doing their best to communicate with their customers in the meantime.
“As P.T. Barnum famously said, ‘The show must go on.’ So, at the State Theatre of Bay City, we have made sure that the shows do go on by not canceling the shows, but postponing them to a later date,” said Michael Bacigalupo, chief operating officer at the theater. “Ticket holders are all contacted, and they are given the option to keep the ticket for the rescheduled show, exchange the ticket for another show at the theater ,or we will give them a refund if they choose.”
On its customer service page, Ticketmaster states that “if an event is canceled, and you purchased your ticket through ticketmaster.com, our phone center, or Fan-to-Fan, we will automatically issue you a refund to the credit card, debit card, gift card or the method of payment used to make your purchase.”
StubHub recommends holding on to tickets if an event is postponed because the tickets may still be valid if it is rescheduled in the future. For canceled events, StubHub is issuing a 120% credit that can be used on one or more events through Dec. 31, 2021.
The best option is to visit the seller’s website for information on what types of refunds are available or contact the venue of the event directly for additional details.