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Good Manners May Help Your Business Thrive

It may sound old fashioned, but proper etiquette is still important. Closing a sale or retaining clients is about quality of work. But business eti…

It may sound old fashioned, but proper etiquette is still important. Closing a sale or retaining clients is about quality of work. But business etiquette and interpersonal skill will set you above the din. Some statistics show a workplace that actively promotes a civil work environment has significantly higher productivity and customer loyalty.

Creating positive impressions is a choice. Recognizing where, when, and how to make that choice is smart business etiquette. You can capitalize on etiquette, the social rules that govern our expectations for interpersonal interaction. It’s learned behavior. So etiquette training for key staff members and your own professional development may be a worthy investment.

Walethia Aquil, owner of Grace & Charm Business Networking, found that her business knowledge wasn’t enough. “I had skill and knowledge, but I wasn’t approachable,”she says. She enrolled in finishing school and the results were immediate. “When you couple intelligence with confidence, charm, and grace, it breaks down walls and opens doors.”

When it comes down to it, good old-fashioned manners are always in fashion. And new rules for 21st century professionals can be easily learned and implemented to boost your bottom line and client retention.

Etiquette Do’s

  • Key consideration. Make others comfortable in your presence. Think of them first, not your sales pitch.
  • Focus, focus, focus. Give people your undivided attention.
  • The best response is a quick response. Respond promptly to phone calls, emails, and texts.
  • Say thank you. Please, pardon me, and the like are important words, too.
  • Practice makes perfect. Learn and practice proper table etiquette.
  • Nice guys finish first. People’s choices are heavily influenced by who they like. No one wants to work with someone they don’t care for.

Etiquette Don’ts

  • A different tech-savvy. Technology has changed everything, except common sense and politeness. Turn off your phone/handheld device during presentations.
  • Multiple mistakes. Multi-tasking is normal behavior for most of us, but refrain from it in social situations. It sends a clear message that you value yourself above everything and everyone.
  • It’s not about the food. Don’t overload your plate at the buffet. At meetings, dinner parties, networking events, and such, don’t eat like it’s your last supper. The event is about making connections, and you can take advantage of the casual, relaxed environment to strengthen your personal brand and relationships.
  • Memorable moments. A two-drink max is a good rule. We’ve all witnessed the embarrassing situation where someone drinks too much alcohol at a business function. Don’t be that person. Ever.


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